Customer Service

4 Reasons to Walk a Mile in Your Customers' Shoes (And How to Do It)

Why you should get your customers' perspectives, and how it will help with the success of your business.

Mike Kappel

How Apps Are Changing Our Everyday Lives

These days it seems there's an app for everything, but should your business have one?

Jean Ginzburg

Why Implementing IT Service Management Is More Crucial Than Ever

The importance of digital tools came to the forefront during the pandemic, and this is the year that you need to live up to your customer's expectations.

Saurabh Kumar

The Dos and Don'ts of Dealing With Consumers in the Digital Space

Customers now expect to be in control of their experiences.

Mark Flaharty

Your Speed of Response Affects Your Bottom Line

If you are struggling to gain an edge over your competitors, consider getting better at this one tactic.

Jean Ginzburg

How to Meet Customers At Their Pain Points

The more you know why something's a pain point, the more you can tailor your marketing solutions.

Aimee Tariq

4 Marketing Strategies That Will Turn Your Customers Into Billboards for Your Business

Learn how to create lifelong relationships with your customers today so they become passionate champions for your business tomorrow.

Brian Buffini

4 Annoying Things That Drive Away Loyal Customers

How businesses can inadvertently turn off their patrons.

Sheryl Mays

The Pandemic Gave Luxury Brands a New Code of Conduct

A new type of shopping experience defines post-pandemic luxury retail.

7 Ways to Boost Client Retention and Prepare for Inflation

With inflation up, customers are looking to trim expenses. Here's how to make sure your contract survives.

Jeff Antaya

Why Elevator Pitches Are a Thing of the Past (and What to Do Instead)

Classic elevator pitches are built on principles of brevity and simplification. Let's break them down with a new paradigm in mind.